This position is accountable for operating telecommunications systems and equipment while providing a wide range of customer service for and within Children's. Responsibilities include monitoring hospital alarms, radios and emergency systems; completes daily documentation call log sheets, One-Stop-Shop, and MedQual reports; routes phone calls from both internal and external customers, receives all One-Stop-Shop calls and dispatches and/or enters data into workorder database. Enforces Children's policies, procedures, and protocols for the Communications department.
This position requires: A) a High School Diploma/GED; B) one year related experience; hospital or medical office experience preferred; C) multi-line telephone/communication equipment experience and possession of office related skills including a professional demeanor with good communication and a strong customer service background; and D) the ability to work variable days/hours as required, including holidays. Bilingual (English/Spanish) skills desirable.