Admitting Counselor - Admissions
An admission counselor provides 24/7 coverage for the department on a rotational basis. Assist with bed assignments and carry out procedures to admit, register and/or discharge patients accurately and timely. This position requires that the admission counselor explain financial options to patients. It also involves the collection and processing of payments, eligibility verification, notification of admission to the Health Plan and provide discharge dates upon request. An admission counselor must ensure that customer properly fill out and sign all relevant forms and consent according to California Hospital Association consent manual. All tasks must be performed with close adherence to both hospital rules and regulatory compliance Perform other special duties in order to assist the health care personnel in their functions provided that the task is covered by their level of competency. Shifts vary AM/PM/NOC/Weekends/Holidays.
Position Details| Status: Per Diem, Non-Exempt | FTE/Hours per pay period: 0.000001 FTE (per diem) | ||||
| Shift: Varies | Shift Length: 8 | ||||
| Pay Range: 22.70 - 31.80 | Location: Madera, CA 93636 USA |
The Admissions department is often the first point of contact for patients and their families, and the Admissions Counselors play a critical role in ensuring patients receive the care they need. Registering children and coordinating with family members takes a special person with skills to engage a worried parent and a child in distress. The Admissions department is responsible for registering patients and ensuring they are admitted to the hospital quickly and efficiently. The department is responsible for collecting patient information, verifying insurance coverage, and obtaining necessary authorizations for treatment. Admissions Counselors also provide patients with information about their hospital stay, including what to expect during their stay, what to bring with them, and what to do if they have any questions or concerns. In addition, Admissions Counselors ensure patient consents and other important documents are signed or provided to patients and family. Financial Counselors are also available to assist patients with arranging or verifying insurance coverage and to arrange payment plans or charity care.
Valley Children’s Healthcare – one of the largest pediatric healthcare networks in the nation – provides Central California’s only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. With more than 670 physicians and 3,500 staff, Valley Children’s delivers high-quality, comprehensive care to more than 1.3 million children in our service area. Our network offers highly specialized medical and surgical services to care for children with conditions ranging from common to the highly complex at our 358-bed stand-alone children’s hospital that includes 28 regional NICU beds. Our family-centered, pediatric services extend from a leading pediatric cancer and blood disorders center home on the West Coast, and a pediatric heart center known for its expertise and pioneering treatments, to a Regional Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area. We participate in community initiatives, we support community efforts, we get involved where we can do the most good.
EXPERIENCE:
- Minimum one (1) year general clerical experience, in a business for healthcare environment or professional office involving public contact required
- Minimum two (2) years experience in hospital admissions department preferred
- Admitting counselor will need to process insurance information and medical records, use the phone system, and learn Valley Children’s specific software
- Computer experience including spreadsheets, data entry and word processing
- Customer service skills: Must be able to work tactfully and professionally with patients, family members and all other hospital staff they encounter. A successful admitting counselor will be friendly, organized and knowledgeable about healthcare procedure.
- Communication skills: Demonstrate excellent verbal and written communication skills with preference to speaking English, Spanish or other languages. Understanding of overall diversity of our patient population and treating everyone with respect and courtesy.
- Able to problem solve, multi-task efficiently and organize and prioritize multiple tasks
EDUCATION/LICENSES/CERTIFICATIONS:
- High school diploma as accredited by the US Department of Education or GED required
Have Questions?
Call Recruitment Services at 559-353-7071 or email us at recruiting@valleychildrens.orgDisclaimer: Final compensation will be dependent upon skills and experience.
