SUMMARY: Reporting to the Supervisor of Operations Support, the Communications Technician is accountable for operating telecommunications systems and equipment and provide a wide range of support services for and within Valley Children's Healthcare. Responsibile for answering, screening, transferring incoming calls, monitoring hospital alarms, radios and emergency systems; completing daily documentation of call log sheets, One Stop Shop, and Code Assessments; routing phone calls from both internal and external customers, receiving One Stop Shop calls and dispatching and/or entering data into work order ticketing systems. This position enforces Valley Children's Healthcare policies, procedures, and protocols for the Communications department. Communications Technicians utilize hospital computers, equipment and systems.
REQUIREMENTS: A) a High School Diploma/GED; B) one year related experience; hospital or medical office experience preferred; C) multi-line telephone/communication equipment experience and possession of office related skills including a professional demeanor with good communication and a strong customer service background; and D) the ability to work variable days/hours as required, including holidays. Bilingual (English/Spanish) skills desirable.
POSITION DETAILS: Full-time, 80 hours per pay period. Varied shifts, Weekends and Holidays are required
LOCATION: Madera, CA