IT Support Specialist I - IT Support & Tech Svcs

SUMMARY: As an IT Support Specialist I, you will be accountable for providing customer support for IT end user technology. This includes serving as the first point of contact for hospital employees, physicians, and affiliates that utilize Information Technology Services. In providing support, you will be accountable for diagnosing, troubleshooting, and resolving end user technology issues via remote or in person support. This includes but is not limited to computer maintenance, desktop and network troubleshooting, printers, operating systems (Windows, OSX, iOS and Android), knowledgebase maintenance, user management, and all standard and specialized software used within the environment. Participates in the installation, configuration, troubleshooting, and maintenance of workstations, printers, mobile devices, IP communication devices and related software applications. Assists in the refresh of hardware and software ensuring the asset life cycle management strategy is being adhered to. Provides user training in aspects of desktop and network usage throughout the hospital, serving as a resource to staff. This position ensures incidents and service requests are documented and tracked in the Information Technology Service Management (ITSM) system. Manage ticket status and resolution to meet service level agreements. Ensures the inventory management software is maintained and kept current. This position requires coordination with other I.T. departments and vendors to escalate and resolve technical problems with the desktop computing equipment and software. After hours on-call may be required.

Position Details

Status: Full Time, Non-Exempt					FTE/Hours per pay period: 1.0 FTE (80 hrs)
Shift: Night					Shift Length: 8
Pay Range: 31.90 - 47.30					Location: Madera, CA 93636 USA

About Us:

Valley Children’s Healthcare - one of the largest pediatric healthcare networks in the nation - provides Central California’s only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. With more than 670 physicians and 3,500 staff, Valley Children’s delivers high-quality, comprehensive care to more than 1.3 million children in our service area. Our network offers highly specialized medical and surgical services to care for children with conditions ranging from common to the highly complex at our 358-bed stand-alone children’s hospital that includes 28 regional NICU beds. Our family-centered, pediatric services extend from a leading pediatric cancer and blood disorders center home on the West Coast, and a pediatric heart center known for its expertise and pioneering treatments, to a Regional Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area. We participate in community initiatives, we support community efforts, we get involved where we can do the most good.

Experience:

• Minimum of one year in the field or a related area preferred.
• Excellent written and verbal communication skills.
• Excellent problem solving and troubleshooting skills.
• Exceptional customer service skills.
• Experience with various versions of Microsoft Office applications including MS Word, MS PowerPoint, MS Excel, MS Access.
• Experience with email systems and their basic functionality is a plus.
• Hands-on experience with installation and use of peripheral devices (i.e. Scanners, printers, etc.) preferred.
• Knowledge of systems tools such as Active Directory and DHCP, as well as desktop, mobile and server operating systems.

Education/Licenses/Certifications:

• College degree - 4 year, or minimum of four years equivalent experience required.
• Industry Certification (CompTIA A+, Network +, etc.) preferred.

Have Questions?

Call Recruitment Services at 559-353-7071 or email us at recruiting@valleychildrens.org

Disclaimer: Final compensation will be dependent upon skills and experience.