Job Description

Manager Patient Experience - Patient Care Support

SUMMARY: Accountable for the management of systems and processes established to provide an 'our best' patient/family experience, promote a culture of patient/family-centered care, engage patients and families, promote patient satisfaction, and provide service recovery as indicated to meet the goals, mission and vision of Valley Children's Healthcare throughout the network. The Manager serves as an internal expert and consultant influencing the culture of the organization, training service excellence and collaborating with patients, families and health care professionals. This position has accountability for Patient Representatives. The position serves as a role model, advocate, and change agent.

REQUIREMENTS: This position requires a Bachelor's degree with a Master's degree preferred. Minimum three (3) years related experience required and a minimum three (3) years supervisory experience is preferred. A valid California Driver's license with an acceptable driving record as well as car insurance with minimum limits as required by state law is required.

The following skills are required to be successful in the position:

  • Demonstrated leadership skills
  • Strong skills and knowledge in connecting with patients and families currently undergoing treatment and those who've completed their experience with Valley Children's Healthcare
  • Demonstrated skill in non-confrontational conflict management; highly developed interpersonal skills
  • Demonstrated proficient computer skills and data management including analytical skills
  • Excellent written and verbal communications skills
  • Experience with performance management and project management
  • Excellent organizational, critical thinking and problem solving skills

POSITION DETAILS: Full time exempt level position

LOCATION: Madera, CA

Application Instructions

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