Job Description

Network Analyst - IT Support & Tech Svcs

SUMMARY: The Network Analyst is primarily responsible for monitoring and maintaining network operations as well as management of service ticket resolution and distribution. This position is integral to installing, configuring and repairing network servers and systems as needed or scheduled. Additional responsibilities are to provide tier 2 technical support and guidance to users and to other members of the ITS Division. This position collaborates with other Network Analyst(s) and works directly with the Network Engineer staff and IT Technical Services Manager for architectural changes and additions.Provides support and/or technical coordination of project processes and documentation. Participates in all phases of major projects; planning, preparing, maintaining and tracking project plans. Provides regular and accurate progress updates and status reports.

REQUIREMENTS: This position requires a Bachelor's Degree in Computer Science, Communications Systems, Computing Hardware/Software systems or related field OR three (3) years equivalent experience and a high school diploma/GED. CCNA - Cisco Certified Network Associate certification is preferred. Candidate must have a thorough understanding of LAN and WAN technologies, including TCP/IP, DHCP, SNMP, Cisco switches, Cisco routers, UPS equipment, VPN, wireless, VoIP and network management systems. Direct experience in support of LAN and WAN technologies is required. Candidate must be able to multi-task while working in a fast-paced environment, as well as have excellent analytical skills. Requires excellent interpersonal skills as well as possessing above average written and verbal communication. Requires work in various shifts, a flexible schedule is required. On call responsibilities may be required.

POSITION DETAILS: Full time 80 hours per pay period.


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